The questions readers ask the most. Every answer links into the page that goes deeper.
For the full glossary of platform-specific terms (account, environment, spherelet, etc.), see Terminology . If you're hitting a specific error, the Troubleshoot page is the place to start.
Deploys & builds What languages and runtimes can I deploy?▼
Can I deploy from a Git repo?▼
Can I deploy from a private container image registry?▼
Does my service URL change on redeploy?▼
What happens if a build fails?▼
How do I roll back a bad deploy?▼
Can I use custom build commands?▼
Datastores What managed databases are available?▼
Are backups automatic?▼
Can services in different environments share a datastore?▼
Domains & TLS Can I use a custom domain?▼
Do I have to renew TLS certificates manually?▼
What TLS version is enforced?▼
Roles & access What's the difference between Viewable, Editable and Admin on a project?▼
How do I let someone open a SphereShell on one project only?▼
What's the difference between a Member and an Admin of an account?▼
I was invited to a team but can't see it.▼
How do I issue an API token?▼
Billing & plans Is there a free trial?▼
What plans are available?▼
How do spherelet shapes work?▼
Support & status Where do I check platform status?▼
Where do I file a support ticket?▼
My service looks degraded but the status page is green — what do I do?▼
Where can I report a security issue?▼